I was a bit hesitant to buy my first nepenthes since I live in a dry climate, sometimes the humidity can drop below 30% indoors even with my humidifier going. However the SNW youtube videos convinced me to give it a go, and I'm so glad. My plant has adjusted perfectly, it's put out two new pitchers with 2 more on the way, and loves its spot in a particularly bright eastern window. On top of that SNW went out of its way to allay my fears about potential shipping problems, a lot of sellers would not have done so. You get high quality plants and high quality service from Sarracenia Northwest. I'll be recommending them to any fellow carnivorous plant lovers I run into!