30-Day Guarantee
Our Guarantee to You
We guarantee your plant's health for 30 days from delivery. To qualify, follow the care guides that came with your plants.
You can also find our care guides in the How to Grow section of this website.
If you choose to grow your plant in a way not specified in our care guides, the guarantee will be voided.
For example, placing your plant in a terrarium will void this guarantee. We guarantee our plants only when growers follow our care instructions.
This is how committed we are to our tried-and-true recommendations!
This guarantee does NOT cover package theft. Please ensure your delivery location is secure.
Signature delivery and Post Office Pickup are available upon request at no additional charge.
Upon Arrival (First 48 Hours)
99.5% of plants we ship arrive in perfect condition. (That's 995 out of a thousand!) If your plant appears distressed from shipping or
you're uncertain of its initial health, email us within 48 hours of delivery, as determined by USPS tracking.
Provide your order number, a description of the plant, and a photo.
We will most likely recommend steps to
nurture the plant back to health. If your plant has minimal stress, it will recover quickly and grow new leaves.
If your plant has severe damage from shipping (very rare!), we will respond accordingly. At our discretion, we will
send you a replacement, give you a store credit, or refund your purchase price.
First 30 Days
After the initial 48 hours, if your plant isn't growing as well as expected, contact us immediately via the following link:
Provide complete information about your plant care. The more details you provide, the better we can pinpoint the issue.
(Telling us that you followed everything in the care guide doesn't help us identify the problem. We want to help you, so
we need to know your specific actions in caring for your plant
– where you placed your plant, how much light you gave it, your water source, recent transplanting,
and such. Please include photos of the plant and your setup.)
After pinpointing the issue, we will recommend a course of action. If the plant fails to thrive after implementing our recommendations,
we will replace the plant or provide you with a store credit.
Shipping and handling fees are strictly non-refundable. We do not offer refunds, exchanges, or replacements for free or
bonus plants.
Please contact us if you have any questions about this policy.
Outdoor Perennials
Outdoor perennials include:
• Sarracenia (potted or bare root)
• Venus Fytraps
• Hardy Sundews
• Darlingtonia
On every sales page is a full description of our plants, including:
• Plant You Recieve
• Seasonal Appearance
• Monthly Care Video
During the off-season (November through April), they will appear bare and without leaves.
Purchasing plants in the off-season (or as seeds) is
generally more economical than buying plants in peak season when they're in active growth. That's the trade-off. If you're
willing to assume the risk of winter care beyond the intial 30 days, purchasing dormant plants can be a great bargain. Therefore, we do not
replace or refund dormant plants. Please follow the care instructions provided with your plant and watch the monthly care video.
If you are new to carnivorous plants, consider purchasing your plants when they are in active growth, May through September. You will have
better success learning about their seasonal growth habits and care.
After 30 Days
Plants are living organisms that are affected by numerous factors. Though our care instructions help reduce horticultural errors, we cannot guarantee your abilities to implement our recommendations, nor can we safeguard against factors beyond our control, such as but not limited to the following:
• Fungus and Mold
• Pests
• Animals
• Dehydration
• Neglect
• Unpredictable Weather
• Insufficient Lighting
We take all necessary steps to develop a trusting relationship with our customers by providing healthy plants and
answering your questions as quickly as possible. We also offer access to our care guides, monthly care videos, and past
questions from growers worldwide. We appreciate
your willingness to accept the risk of growing plants
beyond 30 days, in particular dormant plants, bare root rhizomes, and challenging species.
Need Help?
If you need help figuring out what's going on with your plant, we're here for you! Send us your plant question via Ask the Growers. Supply all of the requested information and photos, and one of our growers will get back to you.
Winter Shipping
Purchase your tropical plants worry-free. At the time of shipping, we will check your local weather by ZIP code.
We will include a complimentary heat pack if a freeze is in the forecast. We also offer Signature Delivery and Post Office pick up to minimize
cold exposure of your package. Simply let us know at checkout. There is no extra fee for this service.
• All outdoor perennials can be safely shipped during freezing weather and are exempt from this type of packaging.
• Winter shipping of tropical plants is possible only when temperatures are above 20°F.
• We may delay shipping if temperatures in your area (or at the nursery) drop below 20° or if USPS reports transit delays due to
extreme freezing conditions.
• Due to limited space in our greenhouse, we reserve the right to cancel your order if we cannot safely transport your plants within
3-4 weeks of your order.
Returns & Exchanges
All sales are final when orders are shipped. Due to the perishable nature of plants, we cannot accept returns, nor can we exchange plants. Orders may be canceled in writing for a full refund up until 9 AM of a scheduled shipping day. Amending a pending order is possible only if the change does not exceed the value of the purchase. Contact us immediately if you need assistance with a pending order. Please include your order number with your request.