Carnivorous Plant Help

Our expert growers have assisted thousands upon thousands
of carnivorous plant enthusiasts all over the world, since 1995!

Recent Arrival
and Business Issues

All carnivorous plants we ship out are covered with a 30-day guarantee. If you received your plant from us within the past 48 hours or so and you're concerned of its health upon arrival, contact us using the email link located on the Contact Us page. Use that link to also submit your business inquires.

General Care
and How-To

Visit the Care Guide section for general care of carnivorous plants. Information about propagation, repotting, winter care, and other common plant care issues are also covered in our Video Series and in our ebook, The Ultimate Carnivorous Plant Guide for Beginners. We also post YouTube videos to illustrate how plants naturally appear as the seasons change. Please refer to these resources for all general information.

Help for Specific
Plant Concerns

• Abnormal Growth
• Identification
• Seasonal Patterns
• Pests and Diseases
• Materials and Supplies
• Recommended Brands

Use the email address below to submit your question. Please provide details about the problem and how you are caring for your plant. The more specific you are, the more precise are our recommendations.

  • The species or variety of carnivorous plant you're growing.

  • A description of a single issue. (One issue per submission.)

  • Info about your care: indoor, outdoors, lighting, water, soil, fertilizers, repotting, how long you had the plant, etc.

  • Your region to assess weather issues (e.g. Florida Panhandle, Northern Illinois).

  • A CLEAR photograph of your plant. (Not necessary, but it's very helpful. Pictures can fill in missing details about your plant. No blurry plant photos, please. The plant, not the background, needs to be in focus. Limit your photos to 1 MB or smaller.)

  • If you purchased your plant from us, please use the same email address associated with your order. 

Allow up to 7 business days for a response. Longer times may occur during very busy periods.

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The Fine Print

You are not required to purchase from Sarracenia Northwest. This service is free, and our growers volunteer their time and effort to assist you, regardless of where you live or where you purchased your plants.

By using the email address and submitting your inquiry, you agree to the Terms & Conditions of this website. You also agree that the information you receive through this service is free and such information is provided solely for educational and informational purposes only; all decisions you make are your own responsibility.

The growers maintain the right to reject any question for any reason.

All questions and photos submitted to Sarracenia Northwest become the property of Sarracenia Northwest and may be posted as part of a searchable database for customers. Names and email addresses will remain private and will never be shared with anyone.