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Our Guarantee To You
We guarantee that your plants will maintain their excellent health throughout the first 30 days from the time of shipment. All we ask is that you follow the recommendations for sunlight, water and temperature conditions as indicated in the literature included with your plants or in our online care guides.
(Sorry, but putting your plant in a terrarium or growing them in a manner that's contrary to our recommendations will void this guarantee!)
We take all reasonable precautions to ensure that your plant arrives in perfect condition. This is true for 99.9% of packages we send through the Post Office. Should your plant arrive distressed, we will most likely recommend specific growing steps to nurture the plant back to health. We do this because we also guarantee the health of your plants for 30 days from the time of shipping. If the stress was minimal, your plant will recover nicely.
If the stress was severe, then we will take care of the situation immediately. At our discretion, we will send you a replacement, or exchange the plant with another of equal or greater value, or give you an in-store credit, or refund your purchase price.
Please contact us immediately (within 48 hours upon arrival as determined by USPS tracking) if you are concerned about the quality of your plant.
PLEASE NOTE: If a notice for pick up is provided, the package is considered delivered. Guarantee is void if a package is not picked up within 48 hours of a notice of attempted delivery.
If your plant isn't acclimating as well as you expected during the initial 30 days, contact us immediately via Ask The Experts. Provide complete information about how you're growing your plant. This is to help us properly diagnose the problem and determine an appropriate course of action.
After following the recommend care information and the plant doesn't maintain its health, at our discretion, we will either provide you with an in-store credit of the purchase price of the plant or send you a replacement plant (of equal or greater value) that is best suited for your growing conditions.
Shipping and handling fees are strictly non-refundable. Refunds or exchanges are not provided for free or bonus plants. Please contact us immediately if you have any questions about this policy.
After 30 Days
Plants are living organisms that are affected by numerous factors. While our care sheets, ebook, and DVDs are designed to reduce horticultural errors and increase your chance for success, we cannot guarantee your abilities to implement our recommendations, nor can we guarantee against factors beyond our control, such as, but not limited to the following:
We take all necessary steps to develop a trusting relationship with our customers by providing the best plants available and answering your questions as quickly as possible. We appreciate your willingness to accept the risk of growing plants beyond the initial 30 days.
Winter Shipping Guarantee
Purchase your tropical plants worry-free. At the time of shipping, we check the weather for every shipping ZIP code. If a freeze is in the forecast, we will insulate your plants with bubble wrap, package your plants in a larger size box, and include a 72-hour heat pack(s). You may also request Post Office pick up to minimize cold exposure of your package. This extra service is provided at no additional charge.
• Flytraps and Sarracenia can be safely shipped during freezing weather and are excempt from this type of packaging.
• Winter shipping of tropical plants is possible only when temperatures are above 20°F.
• We may delay shipping if temperatures in your area (or at the nursery) drop below 20° and/or if USPS reports transit delays due to extreme freezing conditions.
• We reserve the right to cancel your order if we are unable to safely transport your plants within 3-4 weeks of your order.
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